Refund policy
Returns
We offer a 30-day return policy, which means you have 30 days from the date you receive your order to request a return.
- To be eligible for a return, your item must:
- Be in the same condition as when you received it.
- Be unworn or unused.
- Have all original tags attached.
- Be returned in its original packaging.
- Be accompanied by your receipt or proof of purchase.
To initiate a return, please contact us at support@virtualrunevent.com.
Please do not send items back without first contacting us. If your return is approved, we'll provide instructions on how and where to send your package. Where applicable, we'll also provide a return shipping label.
If you have any questions regarding returns, please contact us at support@virtualrunevent.com.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or you received the wrong product, contact us immediately at support@virtualrunevent.com so we can evaluate the issue and resolve it as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (such as food, flowers, or plants)
- Custom or personalized products
- Personal care products (such as beauty items)
- Hazardous materials, flammable liquids, or gases
- Sale or clearance items
- Gift cards
If you're unsure whether your item is eligible for a return, please contact us before sending it back.
Exchanges
The quickest way to receive a different item is to return your original purchase (if eligible). Once your return has been approved, you can place a new order for the item you'd like instead.
European Union 14-Day Cooling-Off Period
If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without providing a justification.
To qualify, the item must be:
- Unused and in the same condition as received.
- In its original packaging with all tags attached.
- Accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@virtualrunevent.com.