What is a virtual run?

A virtual run lets you complete a race anywhere and anytime that works for you. Instead of running at a specific location on race day, you choose your own route, pace, and schedule — then celebrate your accomplishment with an awesome finisher medal.

How do Virtual Run Events work?

It’s simple:1.Choose a race and register online2. Complete your run or walk on your own schedule3. Celebrate your finish — your medal ships to youNo travel. No crowds. No pressure.

Do I have to run, or can I walk?

You can walk, jog, run, hike, or use a treadmill. All movement counts, and all fitness levels are welcome.

Are your races timed?

Most Virtual Run Events races are non-timed, allowing you to focus on fun, fitness, and meaningful movement rather than competition. Some events may offer optional time tracking.

Where can I complete my virtual race?

Anywhere you like:Neighborhood streetsTrails or parksTreadmillTrackIndoors or outdoorsYou choose the location that works best for you.

What distances do you offer?

Distances vary by event and may include:1 Mile5K10KHalf Marathon (13.1)Full Marathon (26.2)Each race page lists the available distances.

Do I receive a medal?

Yes! Every race includes a finisher medal unless otherwise noted. Medals are custom-designed for each event and shipped directly to you.

When will my medal ship?

Shipping timelines vary by race and are listed on each product page.Most medals ship within 2–5 business days of registration unless the event is marked as pre-order or has a future ship date.

Do you ship internationally?

Yes! Worldwide shipping is available, so participants from around the globe can join Virtual Run Events.

Are Virtual Run Events family-friendly?

Absolutely. Our races are perfect for:FamiliesKids and teensSchools and clubsGroups and teamsMany participants complete races together as a fun family activity.

Do any races support charities?

Yes. Many Virtual Run Events races benefit charitable organizations and causes. When applicable, the charity partner and donation details are clearly listed on the race page.

Can I run with a group or team?

Yes! Virtual races are great for:FriendsFamiliesSchoolsWorkplacesClubs and teamsYou can complete the race together or individually — it’s totally flexible.

Do I need special equipment or apps?

No special equipment is required. You may track your run using:A phone appFitness watchTreadmillOr not at allTracking is optional unless otherwise stated.

Can I complete the race over multiple days?

Unless otherwise noted, races are typically intended to be completed in one session. Some challenges or longer events may allow split distances — check the individual race details.

What if I miss the event date?

Virtual races are flexible, but shipping and availability depend on each event. We recommend completing your race before the listed end date to ensure eligibility for medals and event features.

Are Virtual Run Events suitable for beginners?

Yes! Virtual Run Events are designed for all fitness levels, from first-time walkers to experienced marathoners.

How do I contact customer support?

If you have questions or need help, visit our Contact Us page or email our support team. We’re happy to help!

Shipping policy

Shipping Policy

Thank you for choosing Virtual Run Event! We strive to deliver your orders promptly and efficiently. Please review our shipping policy below:

Processing Time

All orders are processed within 2-5 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout and depend on the delivery location and chosen shipping method. Estimated delivery times are as follows:

Shipping Method	Estimated Delivery Time
Standard Shipping (Domestic)	5-10 business days
International Shipping	No Internatioal Shipping

Delivery times may vary due to factors outside our control, such as customs processing for international orders or unforeseen carrier delays.

Shipping Restrictions

We currently ship worldwide. However, delivery to certain remote locations may take longer.

Order Tracking

Once your order is shipped, you will receive an email with a tracking number. Use this to monitor your order's progress via our shipping partner’s website.

Lost or Damaged Items

While we ensure proper packaging for your orders, we cannot guarantee against damages or loss during transit. If your item is lost or arrives damaged, please contact us within 7 business days of delivery with the following:

Proof of purchase
Photos of the damaged item and packaging

We will work with the carrier to resolve the issue or offer a replacement if necessary.

Customs, Duties & Taxes

For international orders, customs fees, import duties, or taxes may apply. These charges are the buyer's responsibility and are determined by the destination country's policies. We recommend checking with your local customs office for further information.

Contact Us

If you have any questions about our shipping policy, feel free to reach out to our support team at:
Email: support@virtualrunevent.com

We’re here to assist you and ensure your Virtual Run Event experience is exceptional!

Country/region